Emotional Intelligence (Intra-personal effectiveness) & Personal Mastery
Learning Outcomes
By the end of this course, learners will be able to:
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Know and understand the origin of motivation
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Effectively link self-motivation and self-responsibility, and develop a self-responsibility approach as opposed to letting life happen
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Work with emotional intelligence in the workplace
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Understand the games people play at work – transactional analysis
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Apply proactive thinking for better results
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Acquire skills
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Become resilient
Course Content
Module 1: Master the ability to take self-responsibility and motivate yourself towards success
Module 2: Evaluate and optimise the fine balance between energy and stress
Module 3: How to remain resilient despite challenges and adversity
Special Features
The following are included:
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A printable self-reflection journal: Chart your own thoughts and most inspired learnings in this guided journal.
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Digital drawing templates for you to use and keep
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Budget template for you to use and keep
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Mentorship interview: Our unique ‘Meet the Mentor’ interview will give you access to top industry leaders and hear them answer 2–3 questions about this topic
Teamwork & Interactive Skills
(Inter-personal Effectiveness)
Learning Outcomes
By the end of this course, learners will be able to:
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Protocols relating to greetings, calling on HCP’s and written communications
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Etiquette when dining
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Cultural Diversity and Religious Protocols
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Demonstrate appropriate, respectful and tolerant behaviour in the workplace and to those externally
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Evaluate the application of the Social Protocol at your company
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Address instances of a lack of protocol
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Function effectively as a team member
Course Content
Module 1: Social protocols in social situations
Module 2: Social protocols in context
Module 3: Appraise social protocols
Special Features
The following are included:
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Certificate of Completion
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Test yourself quizzes in each module along the way to cement your learning and build confidence
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Meet the Mentor Video Interview
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Knowledge Questionnaire at the end of the course to test your knowledge and generate your Certificate of Completion
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Reference and Extra Videos to help you further explore the topics covered
Versatility and Personality Styles
Learning Outcomes
By the end of this course, learners will be able to:
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Identify and explore your own interactive/ social style
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Analyse and reflect on the appropriateness of your own social style in different situations.
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Apply strategies to manage your responses to various known and unknown scenarios.
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Realise the impact – positive and negative – of each social style on personal interactions
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Become aware of the chain reactions that originate from specific interactive styles.
Course Content
Module 1: Analysing different social styles
Module 2: Principles of a client-centred relationship
Module 3: Applying social styles to specific client relationships
Module 4: Analysing different social styles
Special Features
The following are included:
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Inventory: A self-test personal inventory to discover your own social styles.
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Audio lessons guiding you to complete the personal inventory
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Certificate of Completion on achievement of 80% for the knowledge questionnaire
Time Management
Learning Outcomes
By the end of this course, learners will be able to:
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Manage your time more effectively
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Understand and implement time-efficient work plans
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Feel in control of your time
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Eliminate time wasters and procrastination
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Apply the 80/20 rule to spend your time wisely
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Delegate effectively
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Achieve work-life balance.
Course Content
Module 1: Managing your time
Module 2: Take responsibility for your time
Module 3: Principles of time management
Module 4: Develop and implement time-efficient work plans
Special Features
The following are included:
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Test yourself quizzes along the way to cement your learning and build confidence.
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Enjoy practical tips from a time management master.
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Gain personal time management knowledge by completing a personal time management questionnaire.
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Certificate of completion on achievement of 80% of the knowledge questionnaire
Stress Management
Learning Outcomes
By the end of this course, learners will be able to:
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Be in control of your stress levels
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Perform optimally by experiencing ‘just enough’ stress
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Delight in your own stress management plan
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Appreciate your own causes and reactions to stress.
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Certificate of completion on achievement of 80% of the knowledge questionnaire
Course Content
Module 1: Know and understand stress at home and work
Module 2: Identify your own causes of stress
Module 3: Manage your reaction to stress
Module 4: Stress management strategies
Special Features
The following are included:
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Test yourself quizzes along the way to cement your learning and build confidence
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Stress management resource guide, which includes:
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A personal stress profile
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A stress scale for adults
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A questionnaire to identify symptoms and sources of stress at work
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Questionnaire to identify your responses to work stressors
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Burnout questionnaire
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Guidance on doing a stress diary
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Certificate of completion on achievement of 80% of the knowledge questionnaire
Negotiation Skills
Learning Outcomes
By the end of this course, learners will be able to:
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What is negotiation?
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About your own style and the value of flexibility
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About different negotiation philosophies
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About the attributes of good and bad negotiators
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Various negotiation strategies and techniques
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To understand and apply the negotiation process
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About building and maintaining relationships
Course Content
Module 1: Introduction
Module 2: You-The Negotiator
Module 3: Master these moves before you take part
Module 4: Negotiating Techniques and Tactics
Module 5: The Negotiation Process
Module 6: How flexible are you – Personal Styles
Special Features
The following are included:
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Learner Guide
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Access to Self pased online learning LMS (Learning Management System)
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Simulations and Role Play Sessions
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Case Studies and Scenarios
