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Social Styles

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Social Styles
Category
Format
  • Self-paced online
Duration
  • 10 - 12 hours
Social Styles

Craft exceptional relationships with customers with this interactive social styles course.

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What you will receive
Number of Modules :
Three Modules
Module Video Presentations :
One video presentation per module
Additional Facilitator Videos And/Or Audios :
Three additional audio lessons. One introductory video.
Course Description

Ever wondered why people are so different? Wish you can both master your strengths and at the same time, your relationships with customers?

The first step to becoming the master of your interpersonal relationships is understanding.  Who are you? Who are they? The answer to these questions will give you the insight to craft meaningful and effective sales relationships.

Enjoy this self-development course and watch your professional relationships flourish.

Course Overview

Being able to maintain effective interpersonal relationships using the Social Styles methodology and implement the competencies that you will be learning about in this program, being:

Module1: Analysing Different Social Styles

Learning outcomes

  • Identify and explore your own interactive social style.
  • Analyse and reflect on the appropriateness of your own social style in different situations.
  • Apply strategies to manage your responses to various known and unknown scenarios.
  • Realise the impact – positive and negative – of each social style on personal interactions.
  • Become aware of the chain reactions that originate from specific interactive styles.

Module 2: Principles of a Client-Centred Relationship

Learning Outcomes

  • Define the fundamentals of a sustainable client centred relationship in the healthcare industry.
  • Propose strategies to ensure sustainable client relationships in the healthcare industry.

Module 3: Apply Social Styles to Specific Client Relationships

Learning Outcomes

  • Research and compare different models of interactive styles.
  • Select a model and apply it to a specific client’s relationship.
  • Adapt the chosen interactive style to suit different client scenarios.
Who should take this course?

This course is ideal for you if you want to:

  • Build excellent client relationships.
  • Understand your own and others social styles
  • Improve your ability to work effectively with others
Special features

The following are included:

  • Inventory: A self-test personal inventory to discover your own social styles.
  • Audio lessons guiding you to complete the personal inventory
Overall learning outcomes

By the end of this course, you will be able to:

  • Identify and explore your own interactive/ social style
  • Analyse and reflect on the appropriateness of your own social style in different situations.
  • Apply strategies to manage your responses to various known and unknown scenarios.
  • Realise the impact – positive and negative – of each social style on personal interactions
  • Become aware of the chain reactions that originate from specific interactive styles.
Course Reviews
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Certificate of Completion on achievement of 80% for the knowledge questionnaire
Price
R 600
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