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Social Protocols

Format
Duration
Social Protocols

Sometimes feeling insecure in your professional role and not sure exactly how to behave in certain situations? Well then, this course is for you!

In this program we look at appropriate ways in to behave in professional circumstances. By completing this course, you will gain the confidence and guidelines for effective professional interactions at work.

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What you will receive
Number of Modules :
Three Modules
Module Video Presentations :
9 Video Presentations spread throughout the course to help better explain the content covered in a specific topic
Additional Facilitator Videos And/Or Audios :
Carousel widgets and diagrams to enhance the understanding of different Social Protocol conditions and behaviours.
Course Description

This course covers what etiquette is, ways of greeting customers and colleagues, and ways of behaving around office lunches/dinner parties. This also covers social media etiquette including how to rebrand your accounts to look more professional and how to behave in a social media setting. We look at Cultural and Religious differences that people may have, and how to be sensitive to this in a professional manner. The way you dress is very important, and tips of do’s and don’ts are explored. You learn how to function effectively as a team member, and how to go about addressing a lack of Social Protocols in the workplace.

Course Overview

Module 1 – Social Protocols in Social Situations

  • What are Social Protocols
  • Social Protocols in the Healthcare Industry
    • Greeting and Introductions
    • At CPD events
    • Online CPS events tips
    • Co-calling
    • Calling on an HCP do’s and don’ts
    • Meals and eating with colleagues and customers
  • Social Media Etiquette
  • Written and Oral Communication
  • Cultural Diversity and Cultural Change
    • Respecting Differences
    • Cross-Cultural Collision
    • Diversity is strength
    • Tips for working with the government
  • Religious and Cultural Protocols
    • Religious and Cultural Holidays
    • Religious Tolerance

Module 2 – Social Protocols in Context

  • Understanding Cultural Diversity
  • Respectful and Tolerant behaviour in the workplace
    • Respect
    • Raise your respect score
    • Tolerance
  • Appropriate Behaviours: External
    • Introduction
    • Communicating with different people
    • Social Events: Do’s and Don’ts
    • Body Language and Image Killers to avoid
    • Dress Code

Module 3 – Appraise Social Protocols

  • Application of Social Protocols
  • Address lack of Social Protocols
  • Function Effectively as a Team Member
Who should take this course?

This course is ideal for anyone in the medical field who wants to learn more about behavioural protocols in the workplace including but not limited to:

  • ​​Clinical Technicians
  • Health Product Sales Reps / Medical Sales Reps
  • All nurses including community health nurses
  • Pharmacists or Pharmacy Assistants
  • Doctors’ assistants
Special features

The following are included:

  • Certificate of Completion
  • Test your-self quizzes in each module along the way to cement your learning and build confidence
  • Meet the Mentor Video Interview
  • Knowledge Questionnaire at the end of the course to test your knowledge and generate your Certificate of Completion
  • Reference and Extra Videos to help you further explore the topics covered
Overall learning outcomes
  • Protocols relating to greetings, calling on HCP’s and written communications
  • Etiquette when dining
  • Cultural Diversity and Religious Protocols
  • Demonstrate appropriate, respectful and tolerant behaviour in the workplace and to those externally
  • Evaluate the application of the Social Protocol at your company
  • Address instances of a lack of protocol
  • Function effectively as a team member
Course Reviews
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Certificate of completion on achievement of 80% of the knowledge questionnaire
Price
R 650
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